Return Policy

BALANCEGENICS RETURN POLICY
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We hope that you love our products as much as we do, but we understand that sometimes things happen. If you're not satisfied with your BalanceGenics purchase, you can return your order to get a refund within 45 days of purchase. Our 45-day money-back guarantee ensures that you can try our products risk-free!
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Please note that we cannot issue refunds past 45 days.
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Need to return a product? Our friendly Customer Support Team will be happy to help you! Please contact our Customer Support team at support@balancegenics.com for assistance in returning your item(s).
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Returns
‍If you need to return a product:
  • Please contact our customer support team at support@balancegenics so they can assist you and provide you with a shipping label to return the product(s) that you wish to return.
  • Gather all items you wish to return in a shipping box or envelope. Print out the shipping label and tape it on the outside of your box or envelope. Place it in your mailbox for the USPS to pick up or FedEx drop box (depending on your label).
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet,
  • First, please check your bank account again.
  • Then, contact your credit card company, it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@balancegenics.com

Sale items
Only regular-priced items may be eligible for a full refund. Unopened sale items qualify for a partial refund or store credit if returned within 45 days. If sale items have been opened, you will be eligible to receive store credit if returned within 45 days.

Exchanges
We are able to replace items if they are damaged during transit. If you need to exchange it for the same item, send us an email at support@balancegenics.com.

BalanceGenics reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. In no event will any replacement or refund constitute an admission of any kind by BalanceGenics. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

Questions not answered above? Our courteous customer representatives are always ready to help. Email us at support@balancegenics.com


BALANCEGENICS FAQS
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Support
How do I contact your support team?
If you have any questions or need support with your BalanceGenics order, please, reach out to our friendly customer support team at support@balancegenics.com. We are happy to help!

Can I buy BalanceGenics products in stores?
Unfortunately, we are currently not in retail stores. You can find our online store at www.balancegenics.com and on Amazon!


Account
How do I create an account?
Your BalanceGenics account will be automatically created when you place your first order with us. You can choose your preferred login email address and password during checkout. You can also access your account anytime to view and edit your order, payment, and personal information by going to https://www.balancegenics.com/account/login

How do I access my account?
Access your account here: https://www.balancegenics.com/account/login

I am having trouble getting into my account. Can you help?
There are a couple of common reasons why you may not be able to access your account:
- Your password is incorrect (You can click “Reset password” to create a new password)
- Your account is under a different email address

Still having trouble?
Contact our Customer Support team at support@balancegenics.com for assistance in accessing your account.

How do I log out?
Click on the "My Account" link in the upper right corner of the screen, then click "Logout" on the top right side of the page, next to “Activity” and “Account”. You're now successfully logged out. We hope you'll come back soon!

How do I reset my password?
To reset your password:
  • Go to https://www.balancegenics.com/account/login
  • Enter your email address in the appropriate field and click “Reset Password”, under the green "Sign In" button.
  • An email will be sent to your email address with a temporary password. Please note, this temporary password can only be used once and it must be used within 30 minutes. If you don't see a reset your password link come to your inbox, please, check your spam folder.
  • Once you are able to access your account, you can easily edit your password by clicking “Account” on the top right side of the page, in the middle between “Activity” and “Logout”
If you are still not able to access your account, please reach out to our customer service team at support@balancegenics.com. We will be happy to help!

Why am I not receiving my password reset email?

Check your spam folder. If you still haven't received it, please attempt to reset your password again from our site. If you're still not receiving a link to reset it, contact our customer service team at support@balancegenics.com.

How do I unsubscribe from your email list?

If you want to opt-out of our email marketing, you can follow these simple steps.
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  • Open up an email from us and scroll down to the bottom of the message.
  • Click the “Unsubscribe” button to stop incoming emails from our Newsletter. Please, wait until a new window opens confirming you have opted out successfully.
  • When you are on this confirmation page, you can also view and change your opt-out preferences by clicking “View Opt-Out Preferences”.

Please keep in mind that if you choose to unsubscribe, we’ll still send you order and shipping confirmation emails so you can track your purchases.

Shipping
When will I receive my order?
From the moment you place your order, allow 5-7 business days to receive your shipment. After your order processes, you will receive an order confirmation email. While most orders ship sooner than that, and we do our best to get your order processed and out the door as soon as possible.

If you would like for us to take a look at your order, please, send us an email at support@balancegenics.com and we would be glad to help.

Which carriers do you use to ship orders?
We use DHL, FedEx, or USPS.

Can I get my order shipped overnight?
At the moment, we do not offer overnight shipping.

Do you ship outside of the US?
We are grateful for your interest in BalanceGenics. Unfortunately, we do not ship our products outside of the United States. We hope to ship internationally in the future. Stay tuned!

What if my package is damaged or missing?
If your order was damaged in transit or an incorrect item arrived, email us at support@balancegenics and we'll be happy to help!

Do you offer free shipping?
Yes! We offer free shipping sitewide, no matter how big or small your order is!

Returns
What is your return policy?

We hope that you love our products as much as we do, but we understand that sometimes things happen. If you're not satisfied with your BalanceGenics purchase, you can return your order to get a refund within 45 days of purchase. Our 45-day money-back guarantee ensures that you can try our products risk-free!

Please note that we cannot issue refunds past 45 days.

Need to return a product? Our friendly Customer Support Team will be happy to help you! Please contact our Customer Support team at support@balancegenics.com for assistance in returning your item(s).

How do I return my order?
If you need to return a product:
  • Please contact our customer support team at support@balancegenics so they can assist you and provide you with a shipping label to return the product(s) that you wish to return.
  • Gather all items you wish to return in a shipping box or envelope. Print out the shipping label and tape it on the outside of your box or envelope. Place it in your mailbox for the USPS to pick up or FedEx drop box (depending on your label).
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Do you offer exchanges?
We are able to replace items if they are damaged during transit. If you need to exchange it for the same item, send us an email at support@balancegenics.com.

How long does a refund take to process?
You will be automatically refunded back to the card used to purchase the items once it arrives back in our warehouse and is processed (approx 2-3 weeks). Please note, that your bank or credit card company may take time to reflect the refund on your balance.

BalanceGenics Subscription
My subscription order has already shipped. Can I still cancel?
In order to best serve you, we began processing your order as soon as it was placed. Unfortunately, once your order is being processed, we are not able to cancel it.

If you do not wish to keep the order that was most recently processed, we will be happy to issue a full refund. Please, contact our customer support team at support@balancegenics.com to request a shipping label. Once we have received the products you wish to return and your parcel has been sorted at our facility, we will send you confirmation that it has been refunded to your card via email.

Did you know that you can also update your auto-shipment frequency settings and even pause shipments moving forward? You could also reach out to our friendly customer support team at support@balancegenics.com, we will be thrilled to help!

How does my subscription work?
There are many perks to becoming part of the BalanceGenics subscription program. Not only can you save 25% off your order, but you also have the flexibility to choose when your shipments come and how often they come. You are also free to manage your subscription at your convenience! You can easily skip a month, delay shipments, add/remove products, and simply adjust as needed to fit your lifestyle and budget.

Subscriptions are a convenient way to save money and ensure a consistent supply of your favorite BalanceGenics products. You can cancel at any time for any reason. We also send you a convenient reminder email, so you have a heads up when your shipment is getting ready to be processed.

How do I edit my subscription?
Log in to your store account here: https://www.balancegenics.com/account/login

Under “Manage Account”, you will see a list of your active and inactive subscriptions as well as any one-time orders. Click on the item that you wish to view or edit:
- Update or change payment information
- Access your receipt
- Select Next Date
- Select Frequency (15, 30, or 60 days)
- Cancel your subscription

You can also click “My Account” towards the bottom of the page if you wish to change your login information, as well as your shipping or billing address.

How can I cancel my subscription?
Follow these steps to cancel your subscription:
  • Log into your account: https://www.balancegenics.com/account/login
  • A list of all your active and inactive subscriptions and one time orders will be displayed.
  • Once you have located the subscription you wish to cancel, click on it to open a dropdown.
  • At the right-hand side, click “cancel subscription” (it is located right under “Select Next Date” and “Select Frequency”)
  • Please, wait until you see a receipt “subscription canceled”.

Did you know you can delay, change the product, manage the quantity, or edit the frequency of your subscription?
  • Log into your account
  • Find your product and edit:
- Order Date
- Delivery Frequency

Will I get a reminder email before my next shipment?
Yes, you will receive a reminder email, order confirmation, and shipping notification before your next shipment arrives. You can also log into your account anytime to view your upcoming shipment.

How do I update my shipping and/or billing information?
Follow these steps to update your shipping or billing address:
  • Log into your account: https://www.balancegenics.com/account/login
  • Towards the bottom of the page, click “My Account”
  • Here you can view and edit your billing and shipping addresses
  • To update “Billing Address” and “Shipping Address” click the pen icon at the right-hand corner and enter new information in the appropriate fields

Follow these steps to update your card or payment information:
  • Log into your account: https://www.balancegenics.com/account/login
  • On the right-hand side, you will see a blue box showing a credit card icon.
  • To update your card on file, click the pen icon and enter new information in the appropriate fields

When will my credit card be charged?
Your card will be charged on the process date based on the frequency you chose.

How do I skip my order?
To skip your next order, simply follow these steps:
  • Log into your account: https://www.balancegenics.com/account/login
  • A list of all your active and inactive subscriptions and one-time orders will be displayed.
  • Once you have located the subscription you wish to skip this time, click on it to open a dropdown.
  • At the right-hand side, click “Select Next Date” (it is located right under the blue credit card information dropdown)
  • Set the next date for the next time you would like your order to be processed.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@balancegenics.com.